tk7191 Privacy Policy

When you create a tk7191 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, gender, residential address, mobile phone number, and email address. This data is necessary to create and maintain your account, verify your eligibility to use the platform, and communicate with you regarding your account activity.

As part of our Know Your Customer (KYC) process, we collect copies of identity documents submitted by players for age and identity verification. This typically includes your Bangladesh National ID Card (NID) and may include additional documentation such as a utility bill or bank statement to confirm your residential address. KYC documents are stored securely and are accessed only by authorised verification personnel. They are not shared with any third party except where required by law or regulation.

We record all financial transactions associated with your tk7191 account , including deposit amounts, withdrawal amounts, transaction dates and times, the mobile wallet provider used (bKash, Nagad, Rocket, or Upay), and transaction reference numbers. This data is retained to process your transactions, resolve disputes, and comply with anti-money laundering obligations. We do not store full mobile wallet account numbers in plain text; only masked identifiers are retained after a transaction is completed.

We maintain a full record of your gameplay activity on the tk7191 platform, including games played, bets placed, bet amounts, outcomes, winnings, and session durations. This data is used to operate your account accurately, calculate bonus eligibility and wagering requirements, detect irregular betting patterns that may indicate fraud or problem gambling, and generate account statements on request. Game logs are also used for dispute resolution and platform integrity monitoring.

When you access the tk7191 platform, we automatically collect certain technical information from your device and browser. This includes your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone settings, and session timestamps. We also collect information about how you navigate and interact with the platform — which pages you visit, how long you spend on them, and what features you use. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

If you contact the tk7191 support team via live chat, email, or any other communication channel, we retain a record of that correspondence. This includes the content of your messages, the date and time of contact, and the resolution outcome. Communications records are used to provide consistent support, train our team, and resolve any escalated complaints. They are retained for a period of up to five years.

tk7191 uses your gameplay data and account activity to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, our responsible gaming team may contact you proactively to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This monitoring is conducted in the interest of player welfare and does not result in your data being shared with external parties. For more information, please visit our Responsible Gaming page.

With your consent, tk7191 may send you promotional communications via SMS, email, or in-platform notifications. These may include information about new games, deposit bonuses, seasonal promotions (such as Eid and Pohela Boishakh offers), cricket betting specials, and other relevant offers tailored for players in the Bangladesh market. You may opt out of all marketing communications at any time by updating your preferences in the account settings panel or by writing to our support team. Opting out does not affect service-related communications such as transaction confirmations or account security alerts.

To facilitate deposits and withdrawals, tk7191 shares the minimum necessary transaction data with the mobile financial service providers you use — bKash, Nagad, Rocket, and Upay. This sharing is limited to what is required to process the transaction and is governed by the respective privacy policies of those providers. tk7191 does not share your full account profile with payment processors beyond what the transaction requires.

Games on the tk7191 platform are powered by third-party software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive anonymised session data to render games correctly and to audit RNG outcomes. Personal identifying information is not passed to game providers as part of normal gameplay. All software providers operating on the tk7191 platform are bound by data handling agreements.

tk7191 may disclose your personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where it is legally required to do so. This includes disclosures made in connection with anti-money laundering investigations, fraud inquiries, or court orders. In such cases, tk7191 will disclose only the specific information legally required and will not volunteer additional data beyond the scope of the request.

tk7191 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial use. Any data shared with service providers is shared solely to enable those providers to deliver services on behalf of tk7191, and those providers are contractually prohibited from using your data for any other purpose.

While your tk7191 account remains active, we retain all data necessary to operate your account, process transactions, and deliver our services to you. This includes your registration data, KYC documents, transaction history, gameplay records, and support communications. We review data holdings periodically and remove data that is no longer necessary for any of its stated purposes.

Following the closure of your tk7191 account — whether voluntarily or due to a terms violation — we retain certain data for a period of up to seven years to comply with anti-money laundering regulations and financial record-keeping requirements. After this statutory retention period has elapsed, personal data is securely and permanently deleted from our systems. During the retention period, access to closed account data is restricted to authorised compliance personnel only.

If you have opted in to marketing communications, we retain your contact preferences and communication history for as long as you remain an active player on the platform, or until you withdraw your consent to marketing. Upon withdrawal of consent or account closure, marketing data is removed from active marketing lists within 30 days. It may be retained in anonymised, aggregated form for campaign analysis purposes.

tk7191 implements a range of technical security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, hashed and salted password storage, two-factor authentication (2FA) availability for player accounts, regular security audits, and intrusion detection systems. Our servers are hosted in access-controlled data centres with physical and digital security controls.

Access to player personal data within the tk7191 organisation is restricted on a strict need-to-know basis. Staff who handle personal data are trained in data protection obligations and are bound by confidentiality agreements. Any staff member found to have misused player data is subject to immediate disciplinary action. tk7191 conducts regular internal reviews of data access logs to detect and investigate any anomalous access patterns.

While tk7191 takes all reasonable steps to protect your data, the security of your account also depends on you keeping your login credentials confidential. Do not share your tk7191 username or password with any other person. If you suspect that your account has been accessed without your authorisation, contact our support team immediately. tk7191 is not liable for losses arising from the unauthorised use of an account where the breach resulted from the player sharing their credentials.